There's something about air travel that brings misery to a whole new level. Last year I was at SZB airport. where I had missed my flight. Not only did the airline personel utterly fail to get me on another flight (THAT's a whole nother saga) but I witnessed the worst customer service I have ever seen!
A man wheeled this elderly lady up to the counter to collect their tickets. I think he was her son or nephew. Anyway, the little old lady, who had to be 80-years-old, had some cases with her with hoses, etc. going out of them to her. Medical equipment. The man behind the counter flipped out and started yanking her bags off the trolley, yelling and screaming at her in English. She was begging him, "EncikI am sick, and telling him she needed to board the flight for Kota Bahru to get to her doctor. He just kept screaming at her and her poor son/nephew got so upset that he began crying. This went on and on in front of my horrified eyes. Finally, this little old lady gets up out of her wheelchair and hobbles over to the guy, begging him to let her get on the flight. Finally he relented and handed her a boarding pass. I was shocked. I had not, and still to this day, seen anyone treated the way he treated this sick little old lady. I promised myself after that I would NEVER fly the airline operated at Subang again and have kept that promise.
So what's your most horrible airline story?
A man wheeled this elderly lady up to the counter to collect their tickets. I think he was her son or nephew. Anyway, the little old lady, who had to be 80-years-old, had some cases with her with hoses, etc. going out of them to her. Medical equipment. The man behind the counter flipped out and started yanking her bags off the trolley, yelling and screaming at her in English. She was begging him, "EncikI am sick, and telling him she needed to board the flight for Kota Bahru to get to her doctor. He just kept screaming at her and her poor son/nephew got so upset that he began crying. This went on and on in front of my horrified eyes. Finally, this little old lady gets up out of her wheelchair and hobbles over to the guy, begging him to let her get on the flight. Finally he relented and handed her a boarding pass. I was shocked. I had not, and still to this day, seen anyone treated the way he treated this sick little old lady. I promised myself after that I would NEVER fly the airline operated at Subang again and have kept that promise.
So what's your most horrible airline story?
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